Australian airline Qantas reveals cyberattack stole customer information.
(MENAFN) On Wednesday, Australian airline Qantas revealed that a cyberattack has likely compromised a large volume of customer information.
The Qantas Group explained in a statement that on Monday, a cybercriminal accessed a third-party platform used by a Qantas contact center to service customers.
This platform holds service records for 6 million Qantas customers, and the company anticipates that a substantial portion of this data was stolen.
An initial investigation found that the information exposed includes customers’ names, email addresses, phone numbers, and dates of birth. However, sensitive data such as credit card numbers, passwords, financial details, and passport information were not accessed.
Qantas confirmed that the breach has been contained and assured that its main systems remain secure. The Australian Federal Police, the Australian Cyber Security Center, and the Office of the Australian Information Commissioner have all been informed, and customers affected will be notified.
Chief Executive Vanessa Hudson expressed regret, stating, "We sincerely apologize to our customers and we recognize the uncertainty this will cause. Our customers trust us with their personal information and we take that responsibility seriously."
Qantas has established a dedicated support line for customers and emphasized that the incident will not affect its operations or airline safety.
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